Shipping Policy

ProAthlete.uk ships from Lahore, Pakistan to 650+ cities and towns across Pakistan.

We deliver to residential and business addresses. Some remote areas may require an extra day in transit, and a small number of localities are not served by our courier partners — if your address cannot be covered, we will contact you before dispatch and refund the order in full.

• Delivery charges range from Rs 149–3,274, depending on the size and weight of your parcel.
• Delivery is calculated from your parcel's weight, its size, and where it is going — deliveries within Lahore cost the least. Most items are Rs 250–700; cricket bags and complete kits cost more.
• All prices on this website, including delivery, are shown in Pakistani Rupees (PKR).
• The exact charge for your order is calculated at checkout once you enter your delivery address. There are no hidden fees added after that point.
• We do not currently offer free delivery on any order value.

• Order processing: orders are prepared and handed to the courier within 1–2 business days of confirmation.
• Transit: 3–5 business days once dispatched.
• Carriers: PostEx.
• Orders placed on weekends or public holidays are processed on the next business day.
• Delivery estimates are estimates, not guarantees. We are not liable for delays caused by the carrier, weather, strikes, customs, or other circumstances outside our control.

Cash on Delivery is available nationwide. You pay the courier in cash when the parcel reaches you — no advance payment is required.

• The amount payable to the courier is the order total shown on your confirmation, including the delivery charge.
• Please keep the exact amount ready — couriers may not carry change for large orders.
• We may call to verify high-value or bulk COD orders before dispatch. If we cannot reach you, the order may be held.

Once your parcel is dispatched we email you a tracking number. You can also view order status any time from your account.

Tracking can take up to 24 hours to become active on the carrier's website after dispatch.

• Couriers normally attempt delivery up to three times before returning a parcel to us.
• Please make sure the delivery address and phone number you give us are correct and reachable. We cannot change an address once a parcel has been dispatched.
• If a parcel is returned to us because the address was wrong, nobody was available, or delivery was refused, we will refund the order value. The original delivery charge is not refundable in these cases, and a re-delivery will be charged again.

Risk of loss passes to you on delivery. If your parcel arrives damaged, incomplete, or containing the wrong item, tell us within 48 hours of delivery and we will cover return shipping and send a replacement or a full refund.

Claims for transit damage or missing items must be supported by a continuous, unedited unboxing video. Please read our Return Policy before opening your parcel — it explains exactly what the video must show. Change-of-mind returns are handled separately under that policy, within 7 days of delivery.

Custom sportswear and bulk team kit are made to order and ship on a longer timeline — typically 15–30 days from artwork approval, confirmed with you in writing before production starts. Delivery for these orders is quoted separately. See our Bulk Orders page.

For any question about a delivery, contact us — we answer within one business day.