Frequently Asked Questions

Browse the store or a category, open the product you want, choose your options and quantity, and add it to your cart. From the cart you go to checkout, enter your delivery address, pick a delivery method, and confirm the order. You do not need an account, but creating one lets you track orders and reuse saved addresses.

Cash on Delivery is available nationwide. You pay the courier in cash when the parcel reaches you — no advance payment is required.

Yes. Every price on this website is shown in PKR. Delivery is charged separately and is calculated at checkout once you enter your address, so the total you confirm is the total you pay.

No. There is no minimum order value for normal retail orders. Custom and bulk team orders have a minimum of 20 pieces.

Contact us as soon as possible with your order number. If the parcel has not yet been handed to the courier we can usually change or cancel it. Once it has been dispatched, the order has to run its course and is then handled under the Return Policy.

We ship from Lahore, Pakistan to 650+ cities and towns across Pakistan.

Delivery is calculated from your parcel's weight, its size, and where it is going — deliveries within Lahore cost the least. Most items are Rs 250–700; cricket bags and complete kits cost more. The exact charge for your order is calculated at checkout once you enter your delivery address. We do not currently offer free delivery on any order value.

Orders are prepared and handed to the courier within 1–2 business days, then take 3–5 business days in transit. Orders placed on weekends or public holidays are processed on the next business day. These are estimates, not guarantees.

We deliver with PostEx.

Once your parcel is dispatched we email you a tracking number. You can also check order status any time from your account. Tracking can take up to 24 hours to become active on the carrier's website after dispatch.

Couriers normally attempt delivery up to three times before returning a parcel to us. Please make sure the address and phone number you give us are correct and reachable, as we cannot change an address once a parcel has been dispatched.

You can request a return within 7 days of the delivery date. Items must be unused, unworn, in their original packaging with all tags and accessories, and supported by proof of purchase.

Claims for transit damage, missing items, or the wrong product must be supported by a continuous, unedited video of the parcel being opened. It protects both sides in a dispute the courier would otherwise decide. The video needs to show the sealed parcel from all sides, the full unboxing without pauses or cuts, the condition of each item, and the shipping label. Claims without a valid unboxing video are declined.

Used or worn items, custom and personalised items such as engraved bats, items returned without original packaging, items damaged by misuse after delivery, clearance or final sale items, opened consumables, and anything sent back after the return window has closed.

For Cash on Delivery orders, approved refunds are paid via bank transfer, JazzCash, or EasyPaisa within 5–7 business days of receiving the returned item. Card payments are refunded to the original payment method. Original delivery charges are not refundable unless the return is due to our error, and return postage is your responsibility for change-of-mind returns.

We do not offer direct exchanges. If you need a different size or product, return the original item if it is eligible and place a new order.

Report it within 48 hours of delivery with your unboxing video and photos. For genuinely faulty, damaged, or incorrect items we cover return shipping and send a free replacement or a full refund.

Yes. We are an authorised CA dealer and source equipment directly from the brands and their distributors. We do not sell replicas or seconds.

Photos are of the model you are ordering. Cricket bats are natural willow, so grain pattern and colour vary between individual bats, and screen colours can differ slightly from real life. Listed weights and dimensions are approximate.

Yes. We produce fully branded jerseys, hoodies, tracksuits and other athletic gear for teams, schools, clubs and businesses, with your logo and colours, in sizes S to 5XL.

20 pieces. There are no setup fees on bulk runs, and each order gets a dedicated account manager.

Typically 15 to 30 days from artwork approval. Delivery for bulk orders is quoted separately from retail delivery, and we confirm the timeline with you in writing before production starts.

Email info@proathlete.uk, or call and message us on WhatsApp at +44 7877 188606. Our hours are Mon–Sat, 9:00–18:00 PKT, and we aim to reply within one business day.

Our registered business address is Floor 11, Al-Hafeez Heights, 3 Ghalib Rd, Block D1 Gulberg, Lahore 54000, Pakistan. Please do not send returns to this address without contacting us first — return instructions are issued by email after you raise a request.

We use HTTPS across the site. What we collect, why, how long we keep it, and how to have it deleted is set out in full in our Privacy Policy.